frequently asked questions

Artwork / Design

Q: What format should I send my artwork in?

A: We need your artwork as a vector in a print ready format, as a PDF, AI or EPS file, with all text outlined and a minimum resolution of 150 dpi. Click here to view our design guides and templates. Logos should be sent as a PDF, AI or EPS file.

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Q: Why can’t you use JPG or PNG files?

A: Due to the size of the our Deckchair slings, JPG & PNG files are too small and will appear pixelated and blurry when blown up to the correct size. Though we advise against using JPG & PNG files we can use them as a last resort.

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Q: I want a customised sling, is it cheaper for me to have less colours in my design?

A: All our customised slings are printed on a white base fabric allowing any design you like, limited only by your imagination! There is no price difference for less colour or simple designs. If you prefer a single block colour sling with no artwork, we have a limited selection to accommodate this, just let us know and we will quote you accordingly.

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Q: Can you add text to my design?

A: To make sure your artwork is as you want it, we ask you to supply the exact font / wording converted to outlines and as a PDF file.

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Q: How long will my sling last?

A: This is a tricky one to answer because each deckchair is subjected to many different factors including weather, usage and how well it is maintained. Our slings are sold as a consumable product so you can replace them as often as you need. Our maintenance guide has some great tips on prolonging the life of your sling here.

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Q: I’d like a striped Deckchair, what colours do they come in?

A: Our traditional stripes are available in red, blue, black, green, yellow and orange. If you would like a different colour, this will be classed as a customised sling, so please contact us to discuss further. 

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Q: Can you match Pantone colours?

A: Yes. Just make sure you set your artwork to the Pantone or HEX reference, and be sure to tell us too. We are happy to print a sample of your colour on fabric for you to check.  Computer screens and printers vary in how colours are displayed and may not match what the final product looks like.

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Q: How big is the print area?

A: The visible print area for each of our Deckchairs is approximately:

Saunton - Giant Deckchair 3m²

Croyde - Classic Deckchair 0.6m²

Elbury - Junior 0.33m²

Bantham - Tiny 0.25m²

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Cancellations

Q: What if I change my mind?

A: Bespoke items: We wait 30 minutes before starting to make your item. Please call us immediately if you change your mind within this time. After 30 minutes and up until 14:00 on the day of dispatch we are unable to refund any part of the order that is specific to you. We are able to refund the part which we can sell again i.e. a Deckchair frame. Once your order has been dispatched, you are able to return the non-bespoke item/s to us at your expense. If the item/s returned are in the same condition as they were originally dispatched by us, we will refund the value of this part of the order minus a restocking fee of 20%. 

We cannot accept returns because you don't like your fabric when it arrives. We strongly advise that you order a sample of your design so that you can check that the design works (no gaps in the repeat, etc) and that the colour is as you expect. It is your responsibility to ensure that your design works; we do not check your design before we print your fabric.

Non-bespoke items: Items that we can sell again can be refunded up until 14:00 on the day of dispatch. Once your order has been dispatched, you are able to return the non-bespoke item/s to us at your expense. If the item/s returned are in the same condition as they were originally dispatched by us, we will refund the value of this part of the order minus a restocking fee of 20%. 

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Frames

Q: What is the difference between a ‘legacy’ frame and a ‘modern’ frame?

A: Like all great designs we have evolved our Giant Deckchairs over the years. Our legacy frame refers to our older model bought before December 2016, which have slings that are nailed to a bar that slots into the top and bottom poles. Modern frames have slings which slide side to side on the top and bottom poles. 

If you need a replacement sling for your Giant Deckchair, we request that you double check and confirm which frame type you require as some customers have both models. It is your responsibility to ensure the correct sling type is ordered. Giant Deckchairs Limited will not be liable for the incorrect sling type ordered. If you are in any doubt, please contact us first.

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Q: Can I just buy a frame?

A: Yes. Frame only options are available for all our deckchair sizes.

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Q: Can I keep my deckchair outside all year round?

A: Your deckchair is suitable for use outside all year round, however to prolong its lifetime when its not in use we suggest you ensure it is clean and dry before folding away and storing.

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Q: Is the Giant Deckchair easily stored / transported?

A: Yes, it will fold flat just like a regular deckchair but a lot bigger! When folded it measures approximately 240(l) x 146(w) x 10cm(h), the stays add an extra 10cm in height approximately ¾ of the way down. A strap is included to secure the frame when folded. Alternatively you can dismantle the Giant Deckchair if space is at a premium.

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Q: How easy is it to put up the assembled Giant Deckchair?

A: Grab another pair of hands to help you if you can:

  1. Lie the frame flat with two ‘stays’ pointing upwards
  2. Whilst standing at the back of the chair, lift the top pole upwards and guide the ‘prop’ over and infront of the two ‘stays’
  3. Secure the clip on the stay through the eye on the prop. We recommend securing a padlock through the clip to reduce the risk of the chair being tampered with.
  4. Always ensure your Giant Deckchair is located on a solid, soft and level standing, such as grass, sand or woodchip.

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Q: I’ve received my flat pack Deckchair, how do I put it together?

A: Link here

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Q: How much weight can my Deckchair hold?

A: Saunton - Giant Deckchair 250kg approximately 3x average sized men

Croyde - Classic Deckchair 100kg

Elbury - Junior 45kg

Bantham - Tiny 35kg

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Q: How can I secure my Giant Deckchair?

A: It can be weighed down by using sandbags, these will need to weigh at least 2x the weight of the chair. The Giant Deckchair weighs approximately 45kg.  Be aware that in strong winds your chair can blow over.

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Q: How big is a Giant Deckchair?

A: A fully assembled Giant Deckchair is approximately 192cm (h) x 146cm (w) x 176cm (d).

When the chairs are laid flat for storage they measure approximately 240cm (l) x 146cm(w) x 10cm(h), the stays add an extra 10cm in height.

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Q: Where does your timber come from, and is it sustainable?

A: We source our timber from a local, family owned company who import it from Eastern Europe. It is certified by PEFC who work to protect our forests by promoting sustainable forest management through certification. You can find out more about how PEFC are protecting forests here.

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Q: Is your wood treated?

A: All our timber is kiln dried and we treat the softwood used for our Giant Deckchairs with a preservative called Tanalith E. Unlike our competitors; this happens after all the machining has been completed to give a proper seal, ensuring your Deckchair is given the best chance to last many years. Just like your garden fence, the preservative will fade over the years and will require retreating.

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General

Q: Do you provide a warranty with your products?

A: All our handmade deckchair frames are built in Devon to a very high standard, and come with a 5 year workmanship warranty on the assembly of the chair (conditions apply). Our products are made from sustainably sourced wood and our stainless steel and galvanised fixtures and fixings are sourced from multiple suppliers.  Due to variables beyond our control, and the individual circumstances our Deckchairs are subject to, we can't offer a guarantee how long our products will last.

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Q: What is your turnaround time?

A: Once we’ve had full payment, and you’ve confirmed you are happy with your artwork (if applicable) either via email or online, we will forward your order to our print team. Our main print day is Tuesday and will print again on Friday if demand requires it. We aim to dispatch 2 working days after the print day on a next day* delivery service. 

(*while a next day service is requested this cannot be guaranteed - some parts of the UK and international deliveries may take longer).

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Q: Do you have a risk assessment for your Giant Deckchair?

A: Our Giant Deckchairs are tested to rigorous European safety standards, and our waterproof fabric is B1 fire rated. Due to the variety of settings our products are situated in and the varying requirements of each customer, we aren’t able to offer a risk assessment. Our safety and maintenance guide will help you form the basis of any risk assessment you may need to complete.

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Q: Do you offer charity discounts

A: We have an allocated budget for supporting local charities to us here in Exeter.

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Q: What information do I need to provide for delivery?

A: We require a delivery contact name, number, email address and full delivery address (including postcode) prior to booking your delivery. This ensures that there is no delay and to avoid deliveries being refused.

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Q: Do you offer any discounts?

A: Yes. We offer a discount on multiple orders of 2, 5, 10, 20, 50, 100, 200, 500 deckchairs based on the same artwork. We will apply any applicable discount when we you add items to your basket.

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Q: Where are your terms and conditions?

A: You can find our terms and conditions here.

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Q: How sustainable is your company?

A: We run on 100% renewable energy and only turn our printers on once or twice a week for longer print runs to save energy. We recycle all our waste and all our deckchairs are packaged in 100% recyclable materials. We opt to ‘go green’ with our couriers too whenever we can. Find out more here.

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Q: Why is there a packing / packaging cost?

A: Before any of our Giant Deckchairs are dispatched from our warehouse, they are assembled to ensure all the parts fit correctly and that there are no defects.  We then take the time to pack your Deckchair as efficiently as we can to ensure the product reaches you in perfect condition. There is no wasted space in our boxes, and all our packaging is made from 100% recyclable materials. Collections of assembled chairs from our warehouse don't incur this cost.

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Q: Can I have a quote?

A: Once you've added the items to your basket you can download the total as a quote. You will need to create an account with us so we know what we quoted you. Quotes are valid for 14 days and will be saved in your account. You can save more than 1 quote and when you're ready to pay just add the quote back into the basket and checkout as normal.

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Q: How can I make payment?

A: We accept payment via bank transfer; purchase order (selected trade customers only and we must receive a completed copy of the PO, we can’t just accept a PO number); and by card either through our website or we can email you a payment link.

If you can, we prefer to take payments through bank transfer as we get charged for taking card payments, money which we think would be better spent on trees! Here are our details:

Name: Giant Deckchairs Limited 

Account Number: 22763710 

Sort Code: 40-20-30 

Bank: HSBC, 250-251 High Street, Exeter, EX4 3PZ 

IBAN: GB17HBUK40203022763710 

BIC: HBUKGB4104F 

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Q: Can you deliver internationally?

A: Yes. We can arrange delivery worldwide (you’d be surprised by how far our Deckchairs have travelled). For countries outside Europe, our Giant Deckchairs are supplied with aluminium poles to reduce weight for shipping, however if you’d prefer wooden poles, please let us know. International delivery times will be longer, so if you have a specific deadline, please get in touch as soon as possible. Just a note, the consignee is responsible for any currency conversion charges, import duty and taxes associated with their order. We provide treatment certificates and commercial invoices for all shipments outside of the EU.

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Q: Can you provide a wood treatment certificate?

A: Yes. Certain countries require proof of the source of our timber and the treatment applied to meet guidelines regarding pests and parasites. If you need a copy, please let us know asap. Treatment certificates are sent as standard to all countries outside of the EU.

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Slings / Fabric

Q: My sling is looking dirty, can I wash it?

A: Yes, you can keep your fabric clean using fresh water and a gentle brush. For more stubborn ingrained dirt use some warm water (below 30°C) and a mild soap solution making sure to rinse thoroughly after. Do not use chlorine or bleach based products, or a pressure washer on your deckchair. Always allow your deckchair to dry naturally. For best results we recommend re-proofing after cleaning, with a product such as Fabsil Universal Protector.

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Q: Can I recycle my sling?

A: This is something we are working on, and we hope to be able to share news of our new partnership soon, so watch this space! In the meantime, send us your old sling and we’ll give you 10%* off the cost of a replacement for the same size. 

*10% off your next order code will expire 2 months after we receive your old sling.

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Q: How do I remove my sling?

A: The removal method for Giant Deckchairs changes depending on when the frame was purchased:

  • After Dec 2018 - use a 6mm allen key to undo the bolts on 1 side of the top and bottom poles. Gently lift the poles away from the frame and slide the sling off. Reverse to reattach the sling ensuring the bolts correctly catch the nut plates and the joints are tight.
  • Between December 2016 & 2018 - remove the screws on 1 side of the top and bottom poles. Gently lift the poles away from the frame and slide the sling off. Reverse to reattach the sling ensuring the joints are tight.
  • Before 2016 - Legacy frames have slings which are nailed to a bar which slots into the top and bottom poles. Whilst the chair is unfolded, unscrew the top bar and take note how many rotations it had in the frame. Carefully remove the nails from the original sling, line up and nail in the new sling, then screw the bar in the pole remembering to rotate it the correct amount of times. Repeat for the bottom bar.

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Q: Can I have a fabric sample?

A: Yes! We have standard samples that can be sent to you to show what we can produce.  If you want to check the colour likeness to your branding please confirm the colour reference you require with the HEX or Pantone code.

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Q: Do certain colours fade faster?

A: Our customised slings have been tested using the’ Martindale Light Fast test’ and scored a respectable 7 (out of 10).  We do not expect our slings to fade, however UV rays, heat and extreme usage can all contribute to changes in the material colour.  We recommend that you cover or store your Deckchairs when they're not in use to help prolong trheir life.

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Q: What is a sling?

A: The sling is the term we use to refer to the fabric that you sit in.

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Q: What is the sling made of?

A: The sling is made of a strong, medium weight outdoor man-made fabric. We have chosen this for being the strongest​ printable, and scratch resistant material we have found on the market so far.

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Q: Can I buy a sling to fit a chair made by another company?

A: Yes, we can make slings for chairs not made by us. You will need to provide exact measurements and specifications - photos are helpful too. 

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Q: Can I buy just fabric?

A: Yes! We are able to print your design on fabric so you can create whatever you desire. We sell printed fabric off the roll, by the metre, with no sewing or finishing. The fabric is 150cm wide, by whatever length you need (minimum 100cm length) so bear this in mind when designing the repeat on your fabric.

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